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Terms & Conditions

Terms & Conditions 

1. Scope 
The following terms and conditions apply to you as a private customer, when you buy in LILALU GmbH online shop. Our terms and conditions apply to all customers who enter into a contract with LILALU GmbH for the purpose of products offered on the website www.lilalu-shop.com. A consumer is considered someone who closes a contract without having the intention of a commercial or self- dependent entrepreneur. 
Any variations and/or additional supplements need the explicit written agreement of the company LILALU GmbH. 

2. Contracting party 
The purchase contract is made and closed with: Company LILALU GmbH, Helvetierstr. 3, 52074 Aachen. 

3. Offer and acceptance of contract 
3.1. Our product ranges are without obligation and non-binding. Images and descriptions of products can vary including technical changes. The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to order - errors excepted. 
3.2 By clicking the "buy" button, the buyer submits a binding offer to conclude the purchase contract. The order confirmation will be sent electronically thereafter. This does not imply an acceptance of the offer. The purchase contract is concluded when the customer receives the shipping confirmation by e-mail. In case that the customer transfers the invoice amount to the bank account of LILALU (Payment option "Prepayment"), not the shipping confirmation applies as declaration of acceptance, but the order confirmation/ payment notification sent before. If the buyer chooses the payment options PayPal, Credit Card, ApplePay, AmazonPay, Klarna or immediate payment, be aware that these payment options are not prepayments. The purchase contract for these payment options is concluded when the shipping confirmation has been sent out. 

4. Prices and dispatch 
4.1 All prices quoted are in Euro currency and are understood including VAT. 
4.2 Any additional purchase costs incurred due to delivery and dispatch is borne by the buyer. These dispatch costs will be clearly indicated to the buyer on the product pages, in the shopping cart system as well as on the final order page. 
4.3 The enforcement of the right of retention is not accepted, unless those claims are accepted or legitimate by law. 

5. Payment 
5.1 Payment is made essentially at the option of the customer by advance payment, Credit Card, PayPal, ApplePay, AmazonPay, Klarna or instant bank transfer.

5.2. For advance payment, LILALU GmbH will send you the bank details in the order confirmation and deliver the goods after payment. 

6. Delivery 
6.1 Provided that it is not stated differently by the buyer, the delivery will occur to the delivery- address as stated by the buyer. 
6.2 The delivery time is approximately 3 working days after the receipt of payment. With regard to possibly different delivery times, we would refer you to the product page. 
6.3 All specifications with regard to availability, delivery or dispatch of a product are only of estimated nature. Hence, they do not indicate exact dates of delivery. 
6.4 In case LILALU GmbH is not able to deliver the products of a placed order without own fault, f. ex. due to the guilt of a supplier or third party, LILALU GmbH is able to withdraw from any contracts and responsibilities. 
6.5 In case a delivery to the buyer is not possible due to any circumstances that are not being caused by LILALU GmbH, the buyer incurs any additional costs and charges that may arise due to any unsuccessful delivery. 

7. Warranty 
In case of defects in the goods delivered the buyer is entitled to his or her statutory rights. 

8. Privacy policy 
The data necessary for processing the transaction data is stored by us and may be passed on to our service partners within the context of processing the order. Further details are retrievable from our online offers Privacy Statement. At his/her request the customer can receive at any time information about the data stored about his/her person. 

9. Data transfer
In order to fulfil the contract in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service for the processing of payments. In some cases, the selected payment service providers also collect this data themselves if you open an account there. In this case you must log in to the payment service provider with your access data during the ordering process. In this respect the data protection declaration of the respective payment service provider applies.

We also use an external merchandise management system for order and contract processing. The data transfer or processing that takes place in this respect is based on order processing.

9.1 Data transfer to shipping service providers
If you have given us your express consent to do so during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO, so that they can contact you before delivery for the purpose of delivery notification or coordination.

This consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data provided by you for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this which is permitted by law and about which we inform you in this declaration.

DPD Deutschland GmbH
Wailandtstraße 1
63741 Aschaffenburg

Deutsche Post AG,
Charles-de-Gaulle-Straße 20,
53113 Bonn

10. Applicable rights 
The two parties of contract agree to the application of the rights of the Federal Republic of Germany under excluding the jurisdiction of the United Nations Convention on Contracts for the International Sale of Goods. 

11. Supplementary provision 
The ineffectiveness or invalidity of individual terms and conditions do not affect the validity of the others. Ineffective or invalid conditions will be replaced by those rules and regulations that come closest to the actual spirit and purpose of the invalid ones.